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Mary Olsen, BSM, PHN, MSW, CCM – SME

Using her extensive experience in case management, Mary is currently the complex care manager at HMC/Wellpoint in Denver, CO. She involves herself with clinical education, staff education, policies, and procedures in the acute hospital setting, orientation, and training for family practice residents in acute case management and medical social work. She has also developed CCM training courses and consults for Triple AAA’s online CEU courses. In 2007, Mary was awarded the Centura Excellence in Caring Award in Case Management. Mary received her diploma in nursing from St. Elizabeth School of Nursing (NE), her BS in nursing from the University of Oregon, her paralegal certification from the Denver Paralegal Institute, and her MSW from Colorado State University.

Michael B. Garrett, MS, CCM, CVE, NCP – CCMC Taskforce Member, Past chair of NPD Committee, Peer Reviewer

Michael Garrett, MS, CCM, CVE, NCP has more than 30 years of experience in care/case management,
utilization management, health quality, and population health management services. His experience
includes developing and implementing new care delivery models and care transformation initiatives,
such as patient centered medical homes and accountable care organizations. He currently works as a
Principal for Mercer, a global consulting firm helping clients advance the health, wealth, and careers of
their workforce. Michael has experience working in a range of benefit programs, including self-funded
health plans, workers’ compensation, Medicaid, government employee plans, and long term disability.
He has served as a member and chair on the Commission for Case Manager Certification, a committee
member of URAC’s clinical accreditation committee and health standards committee, and a member of
the Case Management Society of America’s Task Force for the Revision of the Standards of Practice for
Case Management. He has served as an author, editor, and contributor on six case/care management
books as well as the author of numerous journal articles in the field. He holds a Bachelor of Arts in
psychology from Gonzaga University and a Master of Science in clinical psychology from the University
of Idaho. He is a certified case manager, certified vocational evaluator, and a nationally certified

Monika White, PhD, MSW – SME

An experienced practitioner, educator, researcher, author, lecturer, administrator, and board member, Monika White has worked for more than 35 years in both the public and private sectors. Her work has focused on coordinating health, mental health and community-based service delivery systems for older adults and their families. A leading authority on care management, eldercare services, volunteer programs and healthy aging, she is a sought-after speaker and consultant nationally and internationally.

White is an adjunct associate professor at the Leonard Davis School of Gerontology and the School of Social Work at the University of Southern California (LA). She is a past president of the National Association of Professional Geriatric Care Managers and a founding board member of the National Academy of Certified Care Managers. In 2009 she founded Monika White Consulting.

In addition to more than 40 published articles, book chapters, reference works and research or program reports on aging-related and program development topics, she serves on three editorial boards of professional journals. She has received numerous awards for her contributions to the field, most recently the Lifetime Achievement Award from the California Council of Gerontology and Geriatrics. She was also selected as a topic expert (1995) and delegate at large (2005) for the White House Conference on Aging.

White received her BA in English from California State University (LA), and both her MSW and PhD in social work from the University of Southern California.