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Jacqueline J. Birmingham, RN, BSN, MS, CMAC - Writer

A respected member of the case management community, Jacqueline J. Birmingham’s career has evolved since becoming a nurse in 1960. The breadth of her knowledge and experience span decades dedicated to nursing and healthcare management. 

She has authored, co-authored and contributed to nearly 20 books and 30 journal articles including a recent work in the prestigious New England Journal of Medicine. Birmingham is a respected teacher and speaker making presentations to domestic and international clients associated with insurance companies, state healthcare agencies, hospitals, and universities including the esteemed Oxford University in Oxford, England. She was President and Founding Board Member of the National Board for Certification in Continuity of Care and has offered official testimony to both the U.S. House of Representative and the U.S. Senate on Medicare issues.

Recognized for her passion for excellence, Ms. Birmingham is a past recipient of Who’s Who in Medicine and Healthcare, Who’s Who in American Nursing and has been honored with a Distinguished Case Manager of the Year award.

She holds a Bachelor of Science in Nursing from New York’s Niagara University as well as a Master of Science in Administration and Supervision from the University of Hartford. Ms. Birmingham currently serves as Vice President for Regulatory Monitoring and Clinical Leadership for a transition management software group in Newton, Massachusetts.

Joan M. Nelson, DNP, RN, MSN - Writer

Dr. Nelson is an adult nurse practitioner whose professional portfolio boasts extensive work in the field of quality improvement with a focus in geriatrics and population management. She has worked with the frail elderly population since 1997 and has authored several papers on geriatric topics including a recent article for American Nurse Today. In her clinical practice she provides care to homebound and bedbound patients in the Denver metropolitan area.

For the past decade she has been an Associate Professor with the University of Colorado’s College of Nursing where she develops curriculum for nurses, and also provides clinical supervision to nurse practitioner students. Honored by the University for her commitment to excellence Dr. Nelson is the recipient of the Dean's Teaching Award and the Chancellor' Teaching Recognition Award. 

She received a Bachelor’s degree in Biochemistry as well as teaching certification in Secondary Science from the Metropolitan State College, a Master’s of Science in Nursing and Doctorate of Nursing from the University of Colorado Health Sciences Center in Denver.

John D. Banja, PhD

John D. Banja is a Professor and Medical Ethicist at Emory University in Atlanta, Georgia. His contributions to the medical ethics field are extensive as he lays claim to the titles of teacher, lecturer, author and researcher. His graduate education concentrated in Philosophy culminating in a doctoral degree from New York’s Fordham University in 1976.

Dr. Banja’s present research focuses on the moral formation of healthcare professionals, empathic communication, disclosure of medical error, neuroethics and translational research ethics.

At the Atlanta Clinical Translation Science Institute at Emory, he serves as Director for the Section on Ethics in Research and Participant Advocacy. Teaching and lecturing on topics in medical ethics throughout the United States, he has delivered over 700 presentations to national and international audiences and has authored over 150 papers plus a book, Medical Errors and Medical Narcissism (Jones and Bartlett, 2005). A widely respected expert, Dr. Banja is a recipient of many awards and honors and is a former board member of the Commission for Case Manager Certification.